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Retail businesses often face challenges such as managing complex supply chains, improving inventory visibility, enhancing customer experiences, and integrating data across multiple systems. SAP solutions can help address these challenges, and E-Com supports retail clients with services including SAP implementation, project team training, user adoption, business transformation, and ongoing enablement.
We worked across the spectrum of retail companies, including fresh food produce, supermarkets, clothing, hardware, domestic and international spread, centralised and decentralised distribution centre (DC) setup, bricks and mortar, as well as omnichannel retailers. We are very experienced with the various retail-specific Master Data Articles challenges and approach to simply SCM flow for clients.
Yes. SAP S/4HANA is not just for large enterprises. Many mid-market organisations can use S/4HANA to improve business processes, increase visibility across operations, and support future growth.
SAP has also evolved its offering for mid-market organisations, with cloud-based solutions, AI capabilities, and out of the box best practice processes that can help reduce complexity and provide a structured starting point for an S/4HANA journey.
For organisations looking for a scalable approach, GROW with SAP can provide access to S/4HANA Cloud and additional capabilities as business needs develop. The right approach will depend on factors such as business size, complexity, existing systems, and project objectives, with the implementation roadmap aligned to available resources and long-term goals.
A UK-based SAP consultancy can support multi-country rollouts by helping organisations deploy SAP solutions across multiple regions while maintaining consistency in processes, governance, and user adoption.
This typically includes project planning, localisation requirements, stakeholder management, training, change management, and coordination between global and local teams. An experienced SAP consultancy can help balance global standards with country-specific needs, ensuring a smoother rollout and a more consistent user experience across the organisation.
E-Com has experience delivering SAP services in almost 70 countries globally and in almost 10 different languages.
Many organisations move reporting and analytics from spreadsheets and Excel into SAP to improve data accuracy, visibility, and decision-making.
The time required depends on factors such as the complexity of your reporting requirements, the quality of your existing data, and the SAP solutions being used. Smaller analytics projects can often be completed in a matter of weeks, while more complex transformations may take several months. A discovery and assessment phase can help determine the most suitable approach and timeline for your organisation.
SAP has different analytics solutions for different business needs, but the roadmap is to unify these solutions in SAP Analytics Cloud (SAC).
Not necessarily. Some SAP partners provide both implementation and end user training, while others focus primarily on technical delivery and rely on specialist training providers to support user enablement.
The right approach depends on your project goals and internal capabilities. Effective end user training can play a key role in user adoption, process compliance, and long-term project success. When selecting an SAP partner, it is worth understanding what level of training, change management, and post-go-live support is included as part of their services.
From E-Com’s experience, user adoption and end user training should be considered from day one of an SAP transformation programme, rather than being treated as an afterthought during UAT. You can learn more about the impact of user adoption and technical debt on SAP transformation success in our article, Reducing Technical Debt Before SAP S/4HANA.
E-Com can review your SAP S/4HANA project to help identify potential risks, improvement opportunities, and areas that may be affecting project outcomes.
A project review typically examines factors such as business processes, system configuration, user adoption, governance, training, and overall project delivery.
E-Com’s TRIPOD approach can provide an “X-ray” of the current SAP landscape, helping identify areas where existing capabilities may need strengthening, additional knowledge sessions could add value, or specific areas require greater project focus.
The findings can help organisations address challenges, improve performance, and maximise the value of their SAP investment. Where needed, recommendations can be provided to support the next phase of the project or help get it back on track.
An SAP capability assessment can help you understand the current skills, knowledge gaps, and training requirements within your internal teams. This can be particularly valuable before a major implementation, upgrade, transformation programme, or user adoption initiative.
By assessing existing capabilities, organisations can identify where additional training, coaching, or support may be needed and create a more targeted enablement plan. This helps ensure employees are equipped to use SAP effectively and can support long term business objectives.
A capability assessment should be considered as part of the discovery stage of a transformation programme, but it should not be treated as a one-off exercise. Regularly reviewing your team’s skills and knowledge can help ensure they continue to make the most of the SAP solution as business needs and technology evolve.
SAP adoption performance can be measured by evaluating how effectively employees are using SAP in their day-to-day roles and whether key business processes are being completed as intended.
Common metrics include user activity levels, process completion rates, training completion, system utilisation, support ticket volumes, and user feedback. Combining these measures can help organisations identify adoption gaps, understand where additional support may be needed, and ensure they are achieving the expected value from their SAP investment.
User adoption contributes to the 70% transformation programme failure statistic.
There are several reasons why an SAP S/4HANA programme may not deliver the expected return on investment. Common challenges include low user adoption, inefficient business processes, limited use of SAP functionality, poor data quality, or a lack of alignment between the implementation and business objectives.
Reviewing how the system is being used, the effectiveness of business processes, and the level of user engagement can help identify opportunities for improvement. A focused SAP health check or audit can also help organisations identify the issues and bottlenecks that may be preventing them from realising the full value of their SAP investment.
In many cases, organisations can increase the value of their SAP investment through process optimisation, targeted training, improved adoption, and ongoing system enhancement.
The best place to start is by understanding how employees are currently using SAP and identifying any challenges that may be preventing efficient use of the system.
A combination of user feedback, process analysis, training assessments, and system usage data can help highlight opportunities for improvement. Digital adoption tools such as WalkMe can provide additional insight into user behaviour, helping organisations identify where processes may not be optimised, screen layouts may not support how users work, or additional guidance may be needed.
Once these areas have been identified, organisations can focus on targeted actions such as user training, process optimisation, change management, and digital adoption initiatives to bridge the user adoption gap and improve overall process efficiency.
Yes. SAP training can be tailored to specific roles, responsibilities, and business processes rather than relying solely on standard training content.
Role-based training focuses on the tasks users perform in their day-to-day work, helping them understand how SAP supports their specific responsibilities. This approach can improve user confidence, adoption, and productivity by making training more relevant and practical. Standard training materials may still be used where appropriate, but they are often supplemented with customised content, scenarios, and exercises that reflect the organisation’s processes and objectives.
E-Com standard training offerings are focused on common areas of focus, primarily aimed at project team members. We have a schedule of open public scheduled trainings where individuals can enrol.
The best way to understand the differences between SAP ECC and SAP S/4HANA is to compare how each system supports business processes, reporting, data management, and user experience.
SAP S/4HANA is SAP’s latest ERP platform and was designed to provide real-time processing, simplified data structures, enhanced analytics, and a modern user experience through SAP Fiori. Compared to SAP ECC, it offers greater automation, improved reporting capabilities, and a foundation for future innovation and digital transformation.
Many organisations begin by attending overview workshops, participating in assessments, or exploring training programmes that explain the key functional, technical, and business differences between the two platforms.
Yes. Large consulting firms can successfully implement SAP S/4HANA in mid-sized enterprises and often bring extensive experience, methodologies, and global delivery capabilities.
However, the right implementation partner depends on your organisation’s requirements, budget, complexity, and preferred level of support. Many mid-sized businesses also choose specialist SAP consultancies that can offer a more tailored approach, industry expertise, and closer collaboration throughout the project. The key is selecting a partner whose experience, resources, and delivery model align with your business objectives and transformation goals.
The SAP Autonomous Enterprise uses technologies such as AI, automation, and advanced analytics to automate routine tasks, streamline business processes, and support faster decision-making.
For most employees, this is likely to mean spending less time on manual, repetitive activities and more time on analysis, problem-solving, and strategic work. As SAP technologies continue to evolve, organisations may also require new skills related to data, digital tools, process optimisation, and AI-driven decision-making. The overall impact will vary depending on your role, industry, and how your organisation adopts these technologies.
LeanIX helps organisations gain a clearer view of their enterprise architecture by mapping applications, processes, technologies, and business capabilities in a single platform.
By providing greater visibility into the IT landscape, LeanIX can help identify redundancies, reduce complexity, support technology decision-making, and improve alignment between business and IT teams. It is also commonly used to support digital transformation initiatives, application portfolio management, and SAP transformation programmes, helping organisations make more informed architectural decisions.
A successful SAP SuccessFactors implementation starts with clear business objectives, strong stakeholder engagement, and a well-defined project plan. It is important to understand your HR processes, data requirements, integration needs, and long-term goals before implementation begins.
Organisations should also focus on change management, user training, and communication throughout the project to encourage adoption and minimise disruption. Taking the time to prepare, test thoroughly, and support users after go-live can significantly improve the overall success and value of a SuccessFactors implementation.
SAP WalkMe can be integrated into your onboarding process to provide employees with step-by-step guidance as they learn new systems, processes, and tasks. By offering in-app support, walkthroughs, and contextual prompts, it helps users complete activities directly within the applications they use.
A successful WalkMe implementation typically starts by identifying key onboarding journeys, common user challenges, and areas where additional guidance is needed. Organisations can then create targeted learning experiences that reduce training time, improve user confidence, and support faster adoption of new systems and processes.
There are several ways to build your SAP DataSphere knowledge and prepare for certification, including self-paced learning, instructor-led training, hands-on practice, and official SAP learning resources.
The best approach depends on your current experience and learning objectives. Many professionals start with foundational training to understand data modelling, data integration, and analytics before progressing to more advanced topics. Combining structured training with practical experience can help you develop the skills needed to work effectively with SAP Datasphere and prepare for relevant certification exams.
SAP Ariba is a cloud-based procurement and supply chain solution that helps organisations manage purchasing, sourcing, contracts, suppliers, and invoicing in a single platform.
By connecting buyers and suppliers through the SAP Business Network, SAP Ariba helps businesses streamline procurement processes, improve supplier collaboration, increase spending visibility, and reduce operational inefficiencies. It is commonly used to support strategic sourcing, supplier management, contract management, and procure-to-pay processes across organisations of all sizes.
No. SAP Business One is not being replaced by SAP S/4HANA. Both solutions remain part of SAP’s portfolio and are designed for different types of organisations and business requirements.
SAP Business One is primarily aimed at small and growing businesses looking for an integrated ERP solution, while SAP S/4HANA is designed for organisations with more complex processes, scalability requirements, and digital transformation objectives. The most suitable option depends on factors such as company size, operational complexity, growth plans, and business needs.
Organisations considering a move from SAP Business One to SAP S/4HANA should first assess whether the additional capabilities and functionality align with their long-term goals and requirements.
Enterprise Resource Planning (ERP) is a type of software that helps organisations manage and integrate core business processes within a single system. This can include functions such as finance, procurement, sales, supply chain, manufacturing, and human resources.
By centralising data and processes, an ERP system provides a single source of information across the organisation, helping to improve efficiency, increase visibility, and support better decision-making. SAP ERP solutions, including SAP S/4HANA, are widely used to help businesses streamline operations and manage day-to-day activities more effectively.
SAP stands for Systems, Applications, and Products in Data Processing. The company was founded in Germany in 1972 and has grown to become one of the world’s leading providers of enterprise software.
Today, SAP is best known for its business software solutions that help organisations manage core processes such as finance, procurement, human resources, supply chain, sales, and analytics. SAP solutions enable businesses to centralise data, streamline operations, and make more informed decisions across the organisation.
SAP Analytics Cloud (SAC) is SAP’s cloud-based analytics solution that combines business intelligence, planning, predictive analytics, and data visualisation within a single platform.
It enables organisations to connect data from multiple sources, create interactive dashboards and reports, and gain real-time insights to support decision-making. SAP Analytics Cloud is commonly used for financial planning, forecasting, reporting, and performance management, helping businesses turn data into actionable insights.
SAP Embedded Analytics provides real-time reporting and analytical capabilities directly within SAP applications such as SAP S/4HANA. It is designed to help users analyse data and monitor performance as part of their day-to-day business processes without leaving the system.
SAP Analytics Cloud (SAC), on the other hand, is a standalone cloud-based analytics platform that brings together business intelligence, planning, forecasting, predictive analytics, and data visualisation. It can combine data from multiple sources and provides more advanced reporting, planning, and dashboard capabilities.
In simple terms, SAP Embedded Analytics is used for operational insights within SAP, while SAP Analytics Cloud delivers broader enterprise-wide analytics, planning, and decision-making capabilities.
SAP Business AI is SAP’s portfolio of artificial intelligence capabilities embedded across its business applications. It helps organisations automate routine tasks, analyse large volumes of data, generate insights, and improve decision-making across areas such as finance, HR, procurement, supply chain, and customer service.
Rather than functioning as a standalone tool, SAP Business AI is integrated into SAP solutions to support everyday business processes. It can help increase productivity, reduce manual effort, and enable employees to focus on higher-value activities by using AI to assist with recommendations, predictions, automation, and content generation.
SAP Joule is SAP’s AI-powered digital assistant designed to help users interact with SAP applications using natural language. It enables users to ask questions, retrieve information, generate insights, and complete tasks more efficiently across SAP systems.
Integrated into SAP’s business applications, Joule uses SAP Business AI to provide contextual assistance based on business data and processes. This can help employees save time, improve productivity, and make faster, more informed decisions without needing to navigate multiple screens or reports manually.
SAP SuccessFactors is SAP’s cloud-based Human Capital Management (HCM) solution that helps organisations manage key HR processes throughout the employee lifecycle.
It includes a range of modules covering areas such as Core HR, Employee Central, Recruitment, Onboarding, Learning, Performance & Goals, Compensation, Succession & Development, and Workforce Analytics. By bringing these functions together in a single platform, SAP SuccessFactors helps organisations improve employee experiences, streamline HR processes, and support workforce planning and development.
SAP Business Transformation refers to the process of using SAP technologies, data, and best practices to improve the way an organisation operates, adapts to change, and achieves its business objectives.
This can involve modernising business processes, improving efficiency, enhancing user experiences, adopting new technologies, or implementing solutions such as SAP S/4HANA, SAP Business AI, and SAP Business Technology Platform (BTP). The goal is not just to upgrade systems but to create measurable business value by aligning technology, people, and processes with the organisation’s strategic goals.
SAP can drive business transformation by helping organisations streamline processes, improve data visibility, automate manual tasks, and make more informed decisions using real-time insights.
Solutions such as SAP S/4HANA, SAP Business AI, SAP SuccessFactors, and SAP Business Technology Platform (BTP) enable businesses to modernise operations across finance, HR, procurement, supply chain, and customer-facing functions. By connecting people, processes, and data within a single ecosystem, SAP can help organisations increase efficiency, improve agility, and support long-term growth and innovation.
Successful business transformation involves more than technology alone. It also requires effective change management, user adoption, and process optimisation to ensure new ways of working deliver measurable business value.
E-Com supports organisations throughout their SAP Business Transformation journey by helping align technology, people, and processes with business objectives.
Our services can include SAP consulting, implementation support, user adoption, training, change management, business process optimisation, and transformation readiness activities. We work with organisations to help maximise the value of their SAP investments, support successful adoption of new ways of working, and enable long-term business outcomes from transformation initiatives.
SAP Signavio is a business process management and process transformation solution that helps organisations understand, analyse, improve, and optimise their business processes.
It provides tools for process modelling, process mining, journey mapping, and process governance, enabling businesses to identify inefficiencies, improve operational performance, and support transformation initiatives. SAP Signavio is commonly used during SAP implementations and S/4HANA migrations to help organisations align business processes with strategic objectives and drive continuous improvement.
SAP Signavio helps organisations prepare for and manage SAP S/4HANA migrations by providing visibility into existing business processes and identifying opportunities for improvement before the migration begins.
Using capabilities such as process mining, process modelling, and process analysis, SAP Signavio enables organisations to understand how processes are currently performed, identify inefficiencies, and compare them against best practices. This helps businesses make informed decisions about which processes to retain, optimise, or redesign as part of their S/4HANA transformation.
By establishing a clearer understanding of process performance and transformation readiness, SAP Signavio can help reduce migration risks, improve adoption, and support a smoother transition to SAP S/4HANA.
We recommend SAP Signavio for process optimisation, coupled with landscape optimisation with SAP LeanIX.
SAP WalkMe is a digital adoption platform that provides users with real-time, in-application guidance, helping them navigate SAP systems and complete tasks more effectively.
It provides features such as interactive walkthroughs, on screen prompts, self service support, and contextual guidance, giving users support directly within the applications they use.
SAP WalkMe can help organisations understand how users interact with SAP and identify areas where they may be struggling or where adoption could be improved.
By providing real-time, in-application guidance and insight into user behaviour, WalkMe can highlight issues such as inefficient processes, confusing screen layouts, or gaps in user knowledge. Organisations can then use these insights to provide targeted guidance, training, or process improvements.
This can help bridge the gap between implementing SAP and ensuring users are able to use the system effectively in their day-to-day work.
Yes. SAP WalkMe can be used across multiple SAP applications to provide consistent, in-app guidance and support throughout the user journey.
Organisations often use WalkMe across solutions such as SAP S/4HANA, SAP SuccessFactors, SAP Ariba, and other business applications to help users complete tasks, learn processes, and adopt new ways of working. By delivering guidance within the flow of work, WalkMe can create a more consistent user experience, reduce training effort, and support adoption across different systems and departments.
This makes it particularly valuable for organisations managing multiple SAP applications or large-scale transformation programmes.
SAP SuccessFactors helps organisations streamline HR processes, improve employee experiences, and manage the workforce more effectively through a single cloud-based platform.
Key benefits include improved recruitment and onboarding, enhanced performance and talent management, better workforce planning, increased visibility through HR analytics, and support for employee learning and development. SuccessFactors can also help standardise HR processes, improve compliance, and provide employees and managers with easier access to workforce information.
By bringing HR data and processes together, SAP SuccessFactors enables organisations to make more informed people-related decisions and support long-term workforce growth and engagement.
The timeline for a SAP SuccessFactors implementation depends on factors such as the modules being deployed, the complexity of your HR processes, integration requirements, data quality, and the size of your organisation.
Smaller implementations focused on a limited number of modules can often be completed within a few months, while larger, multi-country programmes may take significantly longer. A clear project scope, strong stakeholder engagement, well-prepared data, and effective change management can all help accelerate the implementation process and improve project outcomes.
Yes. SAP SuccessFactors can integrate with a wide range of HR, payroll, and third-party business systems, helping organisations maintain a connected and consistent flow of employee data across their technology landscape.
Integration can be used to synchronise information such as employee records, organisational structures, payroll data, recruitment activities, and learning records. The specific integration approach will depend on your existing systems, business requirements, and overall HR strategy.
By integrating SuccessFactors with existing applications, organisations can reduce manual data entry, improve data accuracy, and create a more seamless experience for HR teams, managers, and employees.
Companies move to SAP S/4HANA to modernise their ERP landscape, improve operational efficiency, and gain access to real-time business insights. As SAP’s next-generation ERP platform, S/4HANA is designed to support faster decision-making, simplified processes, and greater business agility.
Compared to legacy ERP systems, SAP S/4HANA offers enhanced analytics, automation capabilities, a modern SAP Fiori user experience, and a simplified data model. It also provides a foundation for innovation by supporting technologies such as AI, advanced analytics, and cloud-based services.
For many organisations, moving to SAP S/4HANA is an opportunity to optimise business processes, improve user experiences, and prepare for future growth and digital transformation.
SAP S/4HANA is available in several deployment options, including Public Cloud, Private Cloud, and On-Premise. Each option offers different levels of flexibility, control, customisation, and infrastructure management.
The most suitable deployment model depends on factors such as business requirements, regulatory considerations, existing IT landscapes, and transformation goals. Some organisations choose cloud deployments to benefit from faster innovation and reduced infrastructure management, while others prefer private cloud or on-premise environments where greater control and customisation are required.
Selecting the right deployment approach is an important part of any S/4HANA programme and should align with both current business needs and long-term strategy.
Migrating from SAP ECC to SAP S/4HANA typically begins with an assessment of your current SAP landscape, business processes, data quality, and transformation objectives. This helps organisations determine the most appropriate migration approach and identify any risks or dependencies.
The main steps generally include planning and preparation, business process review, system and data assessment, solution design, migration execution, testing, user training, and go-live support. Many organisations also use the migration as an opportunity to simplify processes, improve reporting, and adopt new SAP capabilities.
A well-structured migration plan, combined with effective change management and user enablement, can help reduce disruption and support a successful transition to SAP S/4HANA.
The complexity of migrating from SAP Business One to SAP S/4HANA depends on factors such as your business processes, data quality, integrations, and growth plans.
For many organisations, the move is an opportunity to improve processes, enhance reporting, and support future growth. A migration assessment can help identify the best approach and highlight any potential challenges before the project begins.
E-Com supports organisations throughout the SAP S/4HANA migration journey, from initial planning and readiness assessments through to training, user adoption, and post-go-live support.
Our services can include migration planning, business process reviews, change management, end-user training, adoption support, and capability development. The goal is to help organisations minimise disruption, prepare users for change, and maximise the value of their SAP S/4HANA investment.